How do I submit a complaint?
It can always happen that something doesn't go quite as planned. We recommend that you first submit your complaints to us by emailing info@smartprofy.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Furthermore, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.
See our general terms and conditions.
